We offer a range of engaging and inspiring programs to help.
Each will be customised to your needs and they can be delivered to large and small groups, or as individual coaching.
It goes without saying that if you want to speak crisply and articulately and truly engage your audience, you have to have something to say! Not only that... you need to capture their attention with your opening words, keep them captivated throughout, and leave them remembering clearly what you said.
Too many presentations are afflicted by poor planning and poor visuals. The audience pays attention for a few minutes then retreat to their mobile phones. We can help you both create and structure your content for maximum impact and memorability.
There will be times in most people’s lives when they need to present information to an audience. For some, it’s an everyday necessity. The thought of giving a presentation or speaking publicly can be quite alarming to a novice. Even experienced professionals can still feel nervous and not really know how to perform to their best ability.
Fortunately, anyone can improve their presentation skills and our flagship program is an engaging, captivating and utterly refreshing experience!
In a commoditised environment, differentiating yourself, your team and your services is becoming even more challenging. Yet even though the stakes are invariably higher, very often insufficient time and thought goes into preparation. The result is an unrehearsed, generic presentation, full of jargon, that displays little customer understanding.
It could - and should be - different! And we'd love to help you ...
We all know that good customer service drives sales, cross-sell, loyalty and great reviews. Why then do so many businesses fall short? This engaging and interactive workshop looks at the simple skills required to deliver an exceptional and memorable customer experience.
At its most basic, it’s about how to have a good conversation… but for some that’s harder than it seems.
In a world of information overload, effective business writing is about getting to the point, quickly. No-one has the time to decipher formal language and overly complex sentences, or the patience to wade through endless waffle. The responsibility is on the writer to tailor their message to the intended reader – to deliver their ideas with clarity, brevity and impact.
Fortunately, we have some fantastic tools and techniques that can help.
It’s ironic that PowerPoint was created to enhance presentations, yet it has evolved to the point that it usually destroys the effectiveness of the communication process. Rather than using slides to visually reinforce their key messages, we frequently see speakers using multiple, wordy slides as their script or notes, to the point that the slides distract attention away from what’s being said and the speakers themselves.
PowerPoint is incredibly useful - but needs to be used correctly to have the right effect. Our workshop will totally transform the way you use PowerPoint and any visual aids!
Everyone knows that first impressions really count. But the reality is that once you’re in the hot seat, it’s what you say - and how you say it – that will get you over the line. Communication skills are a key differentiator in the selection process. After all, would any employer deliberately choose a poor communicator if they had several candidates of equal technical ability to choose from?
Attending an interview? Find out more ...
In developing new business, there is only one way for professional firms to differentiate themselves. By adding greater value to their clients - to sell value, not their services. Clients want their professional advisors to help them navigate to their desired destination. To know the route, foresee the hurdles and guide them along the way. This requires deep discovery skills, to clarify the destination and their client's needs and motivators; strong communication skills, to pitch the recommended solution; and calmness, control and credibility. This is the focus of The Navigator programme, helping professional firms sell value to grow business.
The ability to influence internal and external stakeholders is a survival skill every employee in every organisation needs these days. Especially as organisations adopt flatter structures making an influencing strategy based on authority less viable. Good influencing is about creating positive change and building strong and long-lasting stakeholder relationships. This programme delivers a range of highly effective tools and frameworks to help prepare and execute strong influencing strategies, and the skills to create and articulate a highly persuasive proposition. (An Influence Consulting Ltd programme)
Relationship Management & Account Planning
Today’s clients are more demanding than ever. They have data and information at their fingertips. They expect more - and want to deal with Relationship Managers that truly understand their businesses and who can proactively bring ideas and solutions that 100% fit their situation and needs. The challenge is that it’s a commoditised world, so the only way to differentiate against competitors is through the quality of the dialogue you have with your clients. This workshop delivers the skills, tools and techniques – not only in how to handle, interact and sell to clients, but also in Account Planning disciplines.
Cash and treasury Management Training
Given Duncan’s extensive background in Transaction Banking, he also works with financial institutions delivering Cash and Treasury Management training.
If interested, please contact us for details.